Welcome to Visual Thinking. A great customer experience starts here.
We are a leading UK retail agency, creating transformation instore to enhance the customer experience and deliver retail best practice.
Out Now. Issue 3. Counter Culture
Physical brand experiences: why it's time to get them right instore, and make more lolly. The third edition of Counter Culture is available to download now. It's your essential summer retail read.Find out more
If you're looking for fresh ideas on how to deliver a great customer experience and improve brand and commercial performance then we can help.Find out more
Visual Brand Audit
Leading brands know that excellent retail delivery leads to better financial performance. But how do you know if your brand is living up to the marque?Find out more
VM & Retail Policy Development
Does your brand engage customers with inspiring, easy to shop stores? Are products presented to maximise visual appeal and sales potential? If not, we can show you how.Find out more
VM & Retail Manuals
Better retail policy information and brand communications materials deliver more effective and consistent VM implementation instore. Are your store policy tools well read and can do the business?Find out more
VM Training & Development
Train to gain. Unlock brand potential by developing retail people to deliver an outstanding customer experience. Our training creates a measurable impact on customer satisfaction and commercial performance.Find out more
VM & Retail Learning Tools
As development experts, our bespoke digital learning solutions offer flexible
and cost effective ways to deliver companywide training initiatives. Bring the ‘brand to life’ and equip retail people for success.
To deliver a great customer experience you need an innovation culture where new ideas are regularly introduced instore. Is your brand ‘open and ready’ for business?Find out more