Welcome to Visual Thinking. A great customer experience starts here.

We are a leading UK retail agency, creating change instore to enhance the customer experience and deliver retail best practice, consistently.

Brand Audit

From Click to Collect. Out now.

Our exclusive insights report analysing the Christmas shopping behaviours and experiences of UK mums using Click and Collect...

Find out more
Brand Audit

Stores of 2015 iBook. Out now.

Our annual celebration of global retail best practice continues. Discover more images from our featured stores, more informed comment, more inspiration…

Find out more
Brand Audit

Digital Learning Tools

Bring the ‘brand message to life’ and equip retail people for success. Our bespoke digital learning solutions offer flexible and cost effective ways to switch people on to store-wide best practice training.

Find out more
Brand Audit

Visual Brand Audit

Leading retailers know that getting it right instore leads to improved commercial performance. But how do you know if your stores are living up to the brand promise?

Find out more
Brand Audit

VM & Retail Policy Development

Does your brand engage customers with inspiring, easy to shop stores? Are products presented to maximise visual appeal and sales potential? If not, we can show you how.

Find out more
Brand Audit

VM & Retail Manuals

Deliver retail policy more effectively, with implementation tools designed to get it right in every store - every time.

Find out more
Brand Audit

VM Training & Development

Develop your people to deliver real change and a outstanding customer experience. Our training creates a measurable impact on instore performance.

Find out more
Brand Audit

International Projects

Here at Visual Thinking, we make a point of pushing the boundaries of instore performance, sometimes literally.

Find out more

Recent clients:

  • O2
  • John Lewis
  • Audi
  • Hunter

We're Social

Read our blog for the latest retail stories and trends.

Visit our Facebook and Twitter pages to keep up to date with our latest news and to get in touch with us.