Case study


Driving VM Excellence, Globally

8 Months | Build to Launch | Bespoke UX/UI | Global


Innovative digital retail App – VM Guidelines steers global best practice.


Bringing expert VM to Harley-Davidson’s clothing merchandise meant creating an innovative digital retail App for its global teams. We set out clear and concise VM principles and best practice application for its international retailer network, removing the barriers to adoption from its previous guidelines in a single swipe.

Designed for use on desktop, tablet and mobile devices, the innovative digital retail App offers dynamic user experience offers essential content that can be accessed quickly and easily understood by a ‘non VM expert’ audience. The digital retail solution features a vibrant mix of video, image and text-based content, and includes a series of highly engaging and easy to follow “Show Me How” video tutorials.

A huge improvement on what was already a good programme.

Covering everything from range packs and segmentation to mannequin styling and trends, the development of our innovative digital Retail App was a masterclass in the VM policy, improving team capability and ensuring consistently high brand standards.

Our partnership extends beyond the innovative digital retail app – seeing  improvements to VM processes, knowledge and skills. Since we’ve been on board, sales have grown at 24% YOY across the EMEA region. As further proof of its success, the VM manual was translated into 19 languages, in both print and online versions. Bringing perfect product presentation and a great customer experience to life across Harley-Davidson’s international franchise dealership network.



New Look

Flexible and adaptable VM policy to deliver for improved retail performance.


New VM guidelines and digital tool provide the competitive edge instore.
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