Case study

Lacoste Footwear


Improved Brand Delivery.

VM Audit | Insight & Recommendations | International
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Analysing the instore experience to stay in step with change.

Delivering moments of surprise is a key part of Lacoste’s philosophy, so they know how important it is to keep the retail environment fresh. Tasked with looking into VM activity in outlets across the UK and France, we assembled a team of consultants, including a French speaker. We visited Lacoste boutiques, key accounts, multi-brands, department stores and independent retailers – taking in locations in London, Manchester, Paris, Tours and Lyon – before compiling a detailed analysis of the brand experience instore.

We replayed our findings back to Lacoste’s international brand marketing team using a combination of observational critiques, detailed discussion and photography. The finished piece of work highlighted exciting new approaches for brand delivery, product presentation, retail guidelines and training of retail teams, all of which would help Lacoste continue to delight shoppers and drive sales.

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