Expertise


At Visual Thinking, it’s the ideas, experience and independence of our team that makes the difference. In every way.

Leadership Team


The agency’s founder, Karl is a renowned international retail consultant, leading industry media commentator and event speaker. He began championing the importance of effective brand delivery long before it became a hot topic among senior retail industry voices. Trusted by global brands to deliver retail development, learning and visual merchandising initiatives that transform the shopping experience, he’s spent the last 25 years advising brands across the UK, Europe, Latin America, the Middle East and South East Asia.
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18 years retail experience has seen Kirsty deliver instore success for the likes of Marks & Spencer, Thomas Cook, Big W and Monsoon, at national and regional levels. She’s been with Visual Thinking since 2007 – developing and managing a host of VM implementation and new training projects, everywhere from Australia to the Middle East, as well as closer to home. Her expertise in VM project planning and delivery, coaching and developing retail teams, store design and retail marketing is invaluable, with an approach that is both creative and consistent.
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Having previously worked for two of the UK’s biggest retailers, John Lewis and Marks & Spencer, Suzanne’s wealth of instore experience is integral to helping our clients achieve better brand delivery instore. With over 15 years’ retail experience, she’s highly skilled in coaching and inspiring visual teams to grasp and successfully land VM improvement programmes. Suzanne loves the challenge a new brief brings, no matter how big. Astute, confident and solutions-focused, she starts every project with a 'expect excellence' mentality.
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Helen brings a distinctive creative flair to her work. Not to mention a wealth of experience in retail head office, field and store-based operation roles spanning over 18 years, for the likes of Marks & Spencer, French Connection, Ann Summers, H&M…the list goes on. Today, she’s a regular on many of our biggest client projects. Blending an imaginative, logical and structured approach, with a warm, personable style, she’s worked on countless retail VM implementation, training and development projects across Europe including Hungary, Poland and Greece.
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As well as her friendly and engaging approach, Katy brings a vast amount of instore experience to the Visual Thinking team. Over a 16-year career, she has been responsible for implementing VM strategy for numerous big name retail brands – from Gap and Tommy Hilfiger, to a European-wide role with Ralph Lauren. Skilled in styling, product placement and creative display, she’s now kept busy helping our clients stay ahead of the curve with their instore product presentation – developing supporting retail guidelines and the VM skills of store teams, along the way.
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Tim has worked in visual merchandising for 25+ years and joined the Visual Thinking team almost a decade ago. During that time he has developed a number of unique retail propositions, working with brands across the world. His portfolio of work extends across Europe, UAE, Taiwan, and Australia, supporting the likes of Big W Australia, Harley-Davidson Europe, George International, and Waterstones. Tim leads a number of VM implementation teams, drawing on his in-depth understanding of VM policy, layout planning and product handling. He has also mentored as a lecturer in fashion and design studies, helping to develop the next generation of creative talent.
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Tina Emerson
Learning & Development Manager
There are few with Tina’s breadth of experience in L&D strategy, team training and performance coaching. In a career spanning more than 25 years, she has held various senior management positions across private, public and charitable sectors. But her heart is, and has always remained, firmly in retail. Known for her practical, intelligent and holistic approaches to change management and people development, she’s highly skilled at driving team engagement - combining genuine depth, emotional intelligence, and realistic optimism, to secure buy in at all levels.
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Recognised as a true change agent, Stuart’s highly skilled at implementing plans to improve process solutions for the benefit of internal and external customers alike. A senior member of the management team, he leads the agency's central services function. Put simply, Stuart works to make us more efficient, focused and effective. Behind every client project success is a dedicated support team, making his ability to embed compliance and continuous improvement from within absolutely vital.
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Marc Baker
+44 (0) 2080 506 028
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Visual Thinking Limited
Coach House 2, Lamport Manor
Old Road
Lamport
Northamptonshire
UK
NN6 9HF

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Energise brands. Identify opportunities. Think differently. Define policies. Articulate values. Change behaviours. Engage hearts. Develop people. Create instore and learning experiences people love. Sound interesting? Then maybe you should come join us and show everyone what a visible difference you can make too.

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