Providing leading retail consultancy services for more than 25 years, we are the store presentation experts.

Leadership Team

The agency’s founder, Karl is a renowned international retail consultant, leading industry media commentator and event speaker. He began championing the importance of effective brand delivery long before it became a hot topic among senior retail industry voices. Trusted by global brands to deliver retail development, learning and visual merchandising initiatives that transform the shopping experience, he’s spent the last 25 years advising brands across the UK, Europe, Latin America, the Middle East and South East Asia.

18 years retail experience has seen Kirsty deliver instore success for the likes of Marks & Spencer, Thomas Cook, Big W and Monsoon, at national and regional levels. She’s been with Visual Thinking since 2007 – developing and managing a host of VM implementation and new training projects, everywhere from Australia to the Middle East, as well as closer to home. Her expertise in VM project planning and delivery, coaching and developing retail teams, store design and retail marketing is invaluable, with an approach that is both creative and consistent.

Having previously worked for two of the UK’s biggest retailers, John Lewis and Marks & Spencer, Suzanne’s wealth of instore experience is integral to helping our clients achieve better brand delivery instore. With over 15 years’ retail experience, she’s highly skilled in coaching and inspiring visual teams to grasp and successfully land VM improvement programmes. Suzanne loves the challenge a new brief brings, no matter how big. Astute, confident and solutions-focused, she starts every project with a 'expect excellence' mentality.

Helen brings a distinctive creative flair to her work. Not to mention a wealth of experience in retail head office, field and store-based operation roles spanning over 18 years, for the likes of Marks & Spencer, French Connection, Ann Summers, H&M…the list goes on. Today, she’s a regular on many of our biggest client projects. Blending an imaginative, logical and structured approach, with a warm, personable style, she’s worked on countless retail VM implementation, training and development projects across Europe including Hungary, Poland and Greece.

Lisa Lawson
Senior Retail Project Manager
Lisa came to us after more than two decades with one of the biggest names in UK general merchandise retailing. While there, she created and delivered VM strategy to support commercial objectives, during the most evolutionary period in its history. Since arriving here, she’s worked on several high profile transformational retail projects, locally and internationally. Ruthlessly efficient, her 'deliver excellence' mentality regularly sees her developing minimum store standard projects that bring visible improvements to brands, shoppers and the bottomline.

Having originally joined Visual Thinking as a Graduate Intern Project Manager, Ellie has risen quickly through the ranks to join our team of experienced, highly skilled Retail Project Managers. Previously, she worked for a number of fashion brands, including H&M. Her instinctive creativity, VM knowledge and friendly approach are a valuable addition to any project. Focused on delivering against key commercial KPIs, she is passionate about helping retailers to deliver new and effective VM solutions that are fast, easy and effective to rollout.

Tina Emerson
Learning & Development Manager
There are few with Tina’s breadth of experience in L&D strategy, team training and performance coaching. In a career spanning more than 25 years, she has held various senior management positions across private, public and charitable sectors. But her heart is, and has always remained, firmly in retail. Known for her practical, intelligent and holistic approaches to change management and people development, she’s highly skilled at driving team engagement - combining genuine depth, emotional intelligence, and realistic optimism, to secure buy in at all levels.

Recognised as a true change agent, Stuart’s highly skilled at implementing plans to improve process solutions for the benefit of internal and external customers alike. A senior member of the management team, he leads the agency's central services function. Put simply, Stuart works to make us more efficient, focused and effective. Behind every client project success is a dedicated support team, making his ability to embed compliance and continuous improvement from within absolutely vital.
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Energise brands. Identify opportunities. Think differently. Define policies. Articulate values. Change behaviours. Engage hearts. Develop people. Create instore and learning experiences people love. Sound interesting? Then maybe you should come join us and show everyone what a visible difference you can make too.


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