Insight

Trend Briefing


Analysing the Christmas shopping behaviours and experiences of UK mums using Click and Collect.

 

Inside this briefing:

  • The best retailers for Click and Collect
  • The popularity of online ordering explained
  • Do Click and Collect better instore
  • Click and Collect services in review

 

Retailers need to pay attention to the customer experience, in all its forms, blending online, instore and Click and Collect services more effectively. For this briefing we surveyed 176 UK mums on how and where they planned to shop Click and Collect and, most importantly, their customer experiences of doing so.

Get your free copy

More Insights

Research Briefing

Department stores: The risers and fallers, the challenges and opportunities.

Sector Insight Briefing

NEW Insight Briefing: The challenges ahead of food retail as the hunger for change grows.
View All

Featured Articles