We’re putting the spotlight on Chile’s capital city, Santiago for the latest in our global retail travelogue series.

Like a fine wine, Santiago retailing is getting better with age—a country embodied in a booming independent retail scene, thriving eCommerce sales and a passionate commitment to innovation.

We showcase domestic retailers driving high performance and success by pioneering new ideas, great VM, market leading in-store service and outstanding store operations. From Born, that’s ripping up the rulebook for children’s stores, to stylish luggage brand Zucca, and the eye-catching Palettas that serves up a deliciously tempting retail experience. We also sit down for two exclusive interviews with senior retail leaders of South America’s biggest department store, Falabella.